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US Patent 11805032 Customer service systems and portals

OverviewStructured DataIssuesContributors

Contents

Is a
Patent
Patent

Patent attributes

Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent Number
11805032
Patent Inventor Names
Gavin Bunshaw
Leon Madafferi
Date of Patent
October 31, 2023
Patent Application Number
16327894
Date Filed
May 31, 2017
Patent Citations
‌
US Patent 10608894 Systems, methods, and devices for gradual invalidation of resources
‌
US Patent 10735394 Caching framework for a multi-tenant identity and data security management cloud service
‌
US Patent 11106345 Integrating related third-party services using dynamically generated user interfaces
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US Patent 9576285 One gesture, one blink, and one-touch payment and buying using haptic control via messaging and calling multimedia system on mobile and wearable device, currency token interface, point of sale device, and electronic payment card
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US Patent 9697512 Facilitating a secure transaction over a direct secure transaction portal
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US Patent 9946632 Self-service customer escalation infrastructure model
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US Patent 10007767 System and method for securing tenant data on a local appliance prior to delivery to a SaaS data center hosted application service
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US Patent 10389602 Automated feature deployment for active analytics microservices
...
Patent Primary Examiner
‌
Jennifer E Nichols
CPC Code
‌
G06Q 30/0613
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G06Q 20/10
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G06Q 20/3223
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G06Q 20/32
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G06Q 20/325
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G06Q 20/322
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G06Q 20/12
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G06Q 20/047
...
Patent abstract

A deployable customer self-service (CSS) system is described. The deployable CSS includes a user interface, a web portal configured to load and display the user interface, a service configured to provide data to the user interface based on a system of record or third party service, and an integration connector for connecting the service to the system of record or third party service such that the service is agnostic to the format of the system of record or third party service.

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