Patent 11763237 was granted and assigned to SupportLogic on September, 2023 by the United States Patent and Trademark Office.
Predicting end-of-life support deprecation is described. A system receives an identification of a product, and then identifies support request records associated with the product. The system identifies support information associated with the support request records. A predictive model uses the support information to predict a deprecation for the product. The system outputs the prediction of the deprecation for the product.