US Patent 11710081 Machine learning telecommunication network service fraud detection

A processing system may obtain a customer identifier at a first retail location of a telecommunication network service provider, determine a recency factor of the identifier, obtain an identification of items of interest to the customer, and determine whether the customer has visited a second retail location of the provider within a time period prior to the customer being at the first retail location. The processing system may then apply, to a fraud detection machine learning model, a plurality of factors comprising: a quantity of items of interest, a value of the items, a factor associated with whether the customer has visited the second retail location within the time period, and the recency factor, where the fraud detection machine learning model outputs a fraud indicator value, determine that the fraud indicator value meets a warning threshold and present a warning to a device at the first retail location.