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US Patent 11689662 System and method for providing personalized context

OverviewStructured DataIssuesContributorsActivity
Is a
Patent
Patent
0
Date Filed
November 4, 2021
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Date of Patent
June 27, 2023
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Patent Applicant
Genesys (company)
Genesys (company)
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Patent Application Number
17519328
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Patent Citations
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US Patent 10194005 Method to retrieve personal customer data of a customer for delivering online service to said customer
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US Patent 9762733 System and method for recommending communication mediums based on predictive analytics
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US Patent 11423448 Method and apparatus for facilitating interaction with customers on enterprise interaction channels
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US Patent 11425059 Chatbot support platform
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US Patent 11089465 Generating and sending automated support communications using location detection and keyword identification
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US Patent 11301908 System and method for providing contextual summaries in interaction transfer
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US Patent 11410099 Flexible routing of outbound contact requests
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
11689662
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Patent Primary Examiner
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Lisa Hashem
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CPC Code
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H04M 1/72454
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H04M 3/42221
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H04M 3/5231
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H04M 2201/40
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H04M 7/0012
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H04M 2203/406
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H04M 3/5183
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H04W 12/06
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H04L 67/02
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H04L 67/125
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