US Patent 11625237 Autonomous contextual software support anomaly detection and playbook automation

A computer generates a profile, where the profile comprises one or more programs to monitor. The computer determines a baseline for each of the one or more programs by collecting one or more values associated with a normal operation for each of the one or more programs. The computer detects an anomaly based on deviation of the one or more values from the normal operation. Based on identifying a playbook for the anomaly, the computer applies the playbook on the program from the one or more programs. The computer organizes chat services based on identifying one or more members associated with the anomaly.