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US Patent 11468246 Multi-turn dialogue response generation with template generation

Patent 11468246 was granted and assigned to Capital One on October, 2022 by the United States Patent and Trademark Office.

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Contents

Is a
Patent
Patent
0

Patent attributes

Patent Applicant
Capital One
Capital One
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Current Assignee
Capital One
Capital One
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
114682460
Patent Inventor Names
Diana Mingels0
Zachary Kulis0
Oluwatobi Olabiyi0
Erik T. Mueller0
Date of Patent
October 11, 2022
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Patent Application Number
169361050
Date Filed
July 22, 2020
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Patent Citations
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US Patent 10860629 Task-oriented dialog systems utilizing combined supervised and reinforcement learning
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US Patent 10664527 Response retrieval system and method
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US Patent 10872299 Memory augmented generative temporal models
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US Patent 10978056 Grammaticality classification for natural language generation in assistant systems
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US Patent 11200885 Goal-oriented dialog system
Patent Citations Received
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US Patent 12087281 Systems and methods for unsupervised structure extraction in task-oriented dialogues
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Patent Primary Examiner
Eric Yen
Eric Yen
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CPC Code
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G10L 15/063
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G10L 2015/0631
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G10L 15/16
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G10L 15/22
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G10L 2015/228
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G06K 9/6257
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G06N 3/049
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G06F 40/56
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...

Machine classifiers in accordance with embodiments of the invention capture long-term temporal dependencies in particular tasks, such as turn-based dialogues. Machine classifiers may be used to help users to perform tasks indicated by the user. When a user utterance is received, natural language processing techniques may be used to understand the user's intent. Templates may be determined based on the user's intent in the generation of responses to solicit information from the user. A variety of persona attributes may be determined for a user. The persona attributes may be determined based on the user's utterances and/or provided as metadata included with the user's utterances. A response persona may be used to generate responses to the user's utterances such that the generated responses match a tone appropriate to the task. A response persona may be used to generate templates to solicit additional information and/or generate responses appropriate to the task.

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