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US Patent 11423411 Search results by recency boosting customer support content

Patent 11423411 was granted and assigned to Intuit on August, 2022 by the United States Patent and Trademark Office.

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Infobox (+4 properties)
Infobox
Patent Inventor Names
Benjamin Indyk0
Igor A. Podgorny0
Irene F. Ma0
Todd Frey Goodyear0
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Infobox
Is a
Patent
Patent
0
Patent Applicant
Intuit
Intuit
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Current Assignee
Intuit
Intuit
0
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
114234110
Date of Patent
August 23, 2022
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Patent Application Number
167319890
Date Filed
December 31, 2019
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Patent Citations
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US Patent 11093951 System and method for responding to search queries using customer self-help systems associated with a plurality of data management systems
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US Patent 10002177 Crowdsourced analysis of decontextualized data
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US Patent 10049664 Determining application experience based on paralinguistic information
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US Patent 10083213 Method and system for routing a question based on analysis of the question content and predicted user satisfaction with answer content before the answer content is generated
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US Patent 10134050 Method and system for facilitating the production of answer content from a mobile device for a question and answer based customer support system
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US Patent 10147037 Method and system for determining a level of popularity of submission content, prior to publicizing the submission content with a question and answer support system
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US Patent 10162734 Method and system for crowdsourcing software quality testing and error detection in a tax return preparation system
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US Patent 10210244 Updating natural language interfaces by processing usage data
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US Patent 10354182 Identifying relevant content items using a deep-structured neural network
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US Patent 10460398 Method and system for crowdsourcing the detection of usability issues in a tax return preparation system
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US Patent 10475044 Method and system for question prioritization based on analysis of the question content and predicted asker engagement before answer content is generated
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US Patent 10522134 Speech based user recognition
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US Patent 10552843 Method and system for improving search results by recency boosting customer support content for a customer self-help system associated with one or more financial management systems
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US Patent 10579625 Personalized review snippet generation and display
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US Patent 10748157 Method and system for determining levels of search sophistication for users of a customer self-help system to personalize a content search user experience provided to the users and to increase a likelihood of user satisfaction with the search experience
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US Patent 10755294 Method and system for increasing use of mobile devices to provide answer content in a question and answer based customer support system
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Patent Primary Examiner
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Huawen A Peng
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CPC Code
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G06F 16/22
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H04L 67/306
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G06Q 30/01
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G06F 16/248
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G06F 16/24578
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