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US Patent 11417337 Initiating conversation monitoring system action based on conversational content

Patent 11417337 was granted and assigned to Cresta on August, 2022 by the United States Patent and Trademark Office.

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Is a
Patent
Patent

Patent attributes

Patent Applicant
Cresta
Cresta
Current Assignee
Cresta
Cresta
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent Number
11417337
Date of Patent
August 16, 2022
Patent Application Number
17400915
Date Filed
August 12, 2021
Patent Citations
‌
US Patent 10586237 Method, apparatus, and computer-readable media for customer interaction semantic annotation and analytics
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US Patent 11272011 Systems and methods of configuring a building management system
Patent Citations Received
‌
US Patent 12067976 Automated search and presentation computing system
0
Patent Primary Examiner
‌
Daniel C Washburn
CPC Code
‌
G10L 15/22
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G06N 20/00
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H04L 67/22

Techniques for initiating system actions based on conversational content are disclosed. A system identifies a first conversational moment type. The first conversational moment type is defined by a first set of one or more conversational conditions. The system receives a user-selected action to be performed by the system in response to detecting conversational moments of the first conversational moment type. The system stores the user-selected action in association with the first conversational moment type. The system performs the user-selected action in response to detecting the conversational moments of the first conversational moment type.

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