US Patent 11366834 Systems and methods for machine-automated classification of website interactions

A system includes a processor and memory. The memory stores a model database including models and a classification database including classification scores corresponding to an input. The memory stores instructions for execution by the processor. The instructions include, in response to receiving a first input from a user device of a user, determining, for the first input, classification scores for classifications by applying the models to the first input. Each model determines one of the classification scores. The instructions include storing the classification scores as associated with the first input in the classification database and identifying the first input as within a first classification in response to a first classification score corresponding to the first classification exceeding a first threshold. The instructions include transmitting, for display on an analyst device, the first input based on the first classification to a first analyst queue associated with the first classification.