Patent 11316849 was granted and assigned to USAA on April, 2022 by the United States Patent and Trademark Office.
Mutual authentication techniques are described in this patent document. For example, when a first person calls a second person, neither of them know that the other person is who he or she says he or she is. Thus, after a second person receives the call, the second person is asked to authenticate himself or herself using a user device. After the second person logs into his or her account, the second person can input on the user device a one-time passcode to authenticate the first person. The user device sends the passcode to an authentication server that allows the first person to send back the inputted one-time passcode to the second person. Upon receiving the inputted one-time passcode, the second person can use his or her user device to indicate that the one-time passcode is correct so that the second person can be authenticated to access the first person's account.