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US Patent 11282405 Intelligent systems based training of customer service agents

Patent 11282405 was granted and assigned to TTEC Holdings Inc on March, 2022 by the United States Patent and Trademark Office.

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Edits on 14 Aug, 2024
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Patent Citations Received
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US Patent 12061470 Guided operation by robotic processes
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Edits on 16 Oct, 2023
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Patent Inventor Names
Gershwin Alison Lamont Exeter0
Henry Truong0
Louise Juanita Erven0
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Official Website
https://pdfpiw.uspto.gov/.piw?Docid=112824050
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Infobox
Is a
Patent
Patent
0
Current Assignee
0
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
112824050
Date of Patent
March 22, 2022
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Patent Application Number
165888270
Date Filed
September 30, 2019
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Official Website
https://pdfpiw.uspto.gov/.piw?Docid=112824050
Patent Citations
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US Patent 11200813 Systems and methods for improving call center performance
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US Patent 10740712 Use of analytics methods for personalized guidance
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Patent Primary Examiner
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Thjuan K Addy
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CPC Code
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H04M 2203/403
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G10L 15/26
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H04M 3/5175
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G09B 5/12
0
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G09B 5/06
0
Edits on 24 Sep, 2022
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Website URL
https://pdfpiw.uspto.gov/.piw?Docid=11282405
Edits on 23 Mar, 2022
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Article (+505 characters)
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 US Patent 11282405 Intelligent systems based training of customer service agents

Article

A system and method of use to train customer service agents. The training system employs intelligent systems to facilitate or enable the training of customer service agents. The training system provides training to customer service agents and tracks the progress of the customer service trainees. In one aspect, the training system emulates a customer engaging with the customer service trainee, by emulating one or both of the persona of the customer and the scenario of the customer/trainee interaction.

Infobox
Is a
Patent
Patent
Current assignee
Patent jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent number
11282405
Date of patent
March 22, 2022
Patent application number
16588827
Date Filed
September 30, 2019
Patent citations
‌
US Patent 11200813 Systems and methods for improving call center performance
‌
US Patent 10740712 Use of analytics methods for personalized guidance
Patent primary examiner
‌
Thjuan K Addy
CPC Code
‌
H04M 2203/403
‌
G10L 15/26
‌
H04M 3/5175
‌
G09B 5/12
‌
G09B 5/06

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