US Patent 11200813 Systems and methods for improving call center performance

Systems and methods improve call center performance. Systems and methods can receive a motor input from a trainee based on a training call, analyze the motor input from the trainee to determine a trainee motor accuracy metric, receive a communication input from the trainee based on the training call, analyze the communication input from the trainee to determine a trainee communication accuracy metric, and determine a composite trainee accuracy metric based on the trainee motor accuracy metric and the trainee communication accuracy metric.