Patent attributes
Method starts with processing, by a processor, audio signal to generate audio caller utterance and transcribed caller utterance. Processor generates identified tasks based on transcribed caller utterances. Processor obtains member context associated with member identification and obtains available tasks associated with member identification. Processor determines lengths of time associated with available tasks, respectively. Lengths of time associated with available tasks are lengths of time that the available tasks have been available. Processor determines messaging data associated with available tasks, respectively, that is based on dates of receipt of messages pertaining to available tasks. Processor, using a predictive analysis neural network, generates a predictive analysis result that is based on the available tasks, the lengths of time associated with the available tasks, or messaging data associated with the available tasks. Predictive analysis result includes at least one matched task that is relevant to caller. Other embodiments are disclosed herein.
