Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Shanna L. Phillips1
Elizabeth Flowers1
Eric Balota1
Puneit Dua1
Date of Patent
June 8, 2021
1Patent Application Number
154957431
Date Filed
April 24, 2017
1Patent Citations
Patent Primary Examiner
Patent abstract
A heuristic engine includes capabilities to collect an unstructured data set, such as a agent sales transaction record, and generate an agent training suggestion for subsequent action. Providing the heuristic engine with relevant data sets and a current context may allow determination of predicted future customer contexts and subsequent actions. The heuristic engine may learn from past data transactions and appropriate correlations with events and available data.
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