US Patent 11013042 Methods and systems for establishing communications

A computer-implemented method for establishing communications, comprising receiving, from an initiator, an input with a user identifier (ID) to initiate a communication, determining that the user ID is associated with a Unified Communication as a Service (UCaaS) service provider user, providing, to the initiator, a link to a UCaaS service provider platform, and initiating the communication to the user ID using the UCaaS service provider platform.