US Patent 10992718 Methods for providing continuity in chatbot communications

The embodiments herein relate to a method in a user device and a method in a chatbot capable framework for providing continuity in chat communications between the user device and the chatbot capable framework. The method in the user device comprises: establishing a session with the chatbot framework over a first chat platform associated with a first chat application; starting a dialogue with the framework; initiating a transfer of the dialogue to a second chat platform associated with a second chat application and initiating a new session with the framework over the second chat platform and inputting identification information for continuing the dialogue where it stopped at the first chat platform.