Patent attributes
A system for processing queries is disclosed. The system is configured to receive a query from a user, the query comprising a message indicating a request for a service. The system then performs natural language processing on the query, and identifies keywords of the query based on the natural language processing. Based on the identified keywords, the system determines an action and an actionable item from the query. Then, the system generates an acknowledgement request for the query based on the determined action and actionable item, and sends the acknowledgement request to the user. After receiving an acknowledgement from the user on the acknowledgement request, the system sends the determined action and actionable item to an upstream server to request the service.
