US Patent 10951489 SLA compliance determination with real user monitoring

Compliance with a Service Level Agreement (SLA) between an ecommerce provider and its customer may be determined using real user monitoring by collecting data for each HTTP/HTTPS request and response sent to the ecommerce provider. The presence of a content delivery network (CDN), also monitoring every HTTP/HTTPS request sent from a user, through the CDN provides an external, third-party confirmation of compliance. Real user monitoring is collected at the SaaS system by triggering an event rule, collecting data regarding the performance of the request and the response, and logging the created message. The log is processed and stored in a performance monitoring system where indexed for calculations and presentation.