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US Patent 10908984 Error handling during onboarding of a service

Patent 10908984 was granted and assigned to Microsoft on February, 2021 by the United States Patent and Trademark Office.

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Patent Applicant

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Current Assignee

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Patent Jurisdiction

United States Patent and Trademark Office

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Patent Number

Patent Inventor Names

Ian Liu0

Sean Dastouri0

Warren Johnson0

Date of Patent

February 2, 2021

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Patent Application Number

165361610

Date Filed

August 8, 2019

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Patent Citations Received

US Patent 12061470 Guided operation by robotic processes

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Patent Primary Examiner

Joseph R Kudirka

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Patent abstract

Described herein are techniques and systems for monitoring onboarding engagement sessions and storing onboarding information associated with completion of the tasks for the monitored onboarding engagement sessions. Using the onboarding information, an error common to a task from at least some of the onboarding engagement sessions can be determined and solutions can be identified so that they can be recommended in response to a run-time error in a current onboarding session.

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