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US Patent 10645224 System and method of categorizing communications
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Patent
1
Date Filed
April 17, 2019
1
Date of Patent
May 5, 2020
1
Patent Application Number
16386467
1
Patent Citations
US Patent 10313520 Real-time compliance monitoring facility
1
Patent Citations Received
US Patent 12137186 Customer journey contact linking to determine root cause and loyalty
2
US Patent 11989514 Identifying high effort statements for call center summaries
3
US Patent 12026753 Speech recognition for keywords
4
US Patent 11563852 System and method for identifying complaints in interactive communications and providing feedback in real-time
US Patent 10992807 System and method for searching content using acoustic characteristics
US Patent 11647116 Automated agent behavior recommendations for call quality improvement
10
US Patent 11277516 System and method for AB testing based on communication content
US Patent 11763816 Natural language processing policies
US Patent 11769487 Systems and methods for voice topic spotting
US Patent 11955117 System and method for analyzing and reacting to interactions between entities using electronic communication channels
13
Patent Jurisdiction
United States Patent and Trademark Office
1
Patent Number
10645224
1
Patent Primary Examiner
Phung-Hoang J Nguyen
1
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