Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Vikas Seshagiri Rao Bhardwaj0
Gunashekar Jayaraman0
Kathleen Ann Mitchell Gavenman0
Kristopher William Bell0
Andrew Gardiner Sutherland0
Ariel Grob Dos Santos0
Farrukh Raza0
Date of Patent
November 5, 2019
0Patent Application Number
153400220
Date Filed
November 1, 2016
0Patent Citations
Patent Citations Received
...
Patent Primary Examiner
Patent abstract
Disclosed are various embodiments for routing communications to service agents based on a workflow. A computing device identifies a user intent object corresponding to a user interaction with the computing device. The computing device then identifies a workflow corresponding to the user intent object. Later, the computing device identifies a service agent capable of completing the workflow. Then, the computing device routes a user to the service agent.
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