Patent attributes
Approaches for automatically determining of correlation for incident, problem and change items. Approaches may perform the steps of: (i) automatically extracting relevant information that includes any of (a) a time of occurrence, (b) important keywords, (c) a category, or sub-category classification, (d) related configuration items, (e) a group membership of the user who worked on, and (f) outage records associated with the incident, problem, and change items; and (ii) automatically analyzing persisted correlation maps using the essence key phrases associated with the incidents to identify essence key phrases of contributing problems, and changes; and (iii) automatically clustering the incidents, optionally with (A) the problems, and (B) the changes to identify clusters of related incident, problem and change items based on the relevant information associated with the incident, problem, and change items.
