Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Murtaza Muidul Huda Chowdhury0
Satish J. Thomas0
Shefy Manayil Kareem0
Date of Patent
May 28, 2019
Patent Application Number
14659369
Date Filed
March 16, 2015
Patent Citations Received
Patent Primary Examiner
Patent abstract
Explicit and implicit feedback information, that is indicative of an issue in a deployed computing system, is collected. Information identifying attempted resolutions for the issue is collected as well. A knowledge base is generated that identifies issues and successful resolutions for those issues. During runtime, issues are detected, either explicitly or implicitly, and the knowledge base is accessed to determine whether a resolution has already been identified. If so, it can be proactively provided to the computing system to address the issue.
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