Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Gaurav H. Nasit0
Paul I. P. Piemonti0
Annette G. Hernandez0
Murali M. Ande0
Date of Patent
March 19, 2019
Patent Application Number
14323222
Date Filed
July 3, 2014
Patent Citations Received
Patent Primary Examiner
Patent abstract
A computer based system for social network assistance is disclosed. Via use of the system and related methods, a high-volume social media account (for example, an airline Twitter account) may be managed to enable prompt and thorough responses to incoming social media messages. In this manner, customer issues and feedback may be more effectively addressed, resulting in improved customer satisfaction and goodwill associated with the owner of the high-volume social media account.
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