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US Patent 10146558 Application documentation effectiveness monitoring and feedback

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Is a
Patent
Patent
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Patent attributes

Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
0
Patent Number
101465580
Patent Inventor Names
Richard W. Pilot0
Andrew A. Armstrong0
Date of Patent
December 4, 2018
0
Patent Application Number
151792010
Date Filed
June 10, 2016
0
Patent Citations Received
‌
US Patent 11237825 Refining a software system using live documentation mapping
0
Patent Primary Examiner
‌
Hua Lu
0
Patent abstract

Responsive to a detected user access by a user to help content of an application, at least one subsequent detected user interaction with the application is recorded that documents the user's actual use of the application in response to instructions within the accessed help content. The help content includes tracking metrics that include at least one configured expected user interaction with the application to perform the instructions within the accessed help content. The effectiveness of the instructions within the accessed help content at improving the user's proficiency in using the application is determined by comparison of the recorded at least one subsequent detected user interaction with the application after the help content was accessed with the at least one configured expected user interaction with the application to perform the instructions within the accessed help content.

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