Is a
Patent attributes
Patent Applicant
0
Current Assignee
0
Patent Jurisdiction
Patent Number
Patent Inventor Names
Nimrod Cohen0
Jeffrey Alan Stern0
Date of Patent
August 7, 2018
0Patent Application Number
151902150
Date Filed
June 23, 2016
0Patent Citations Received
Patent Primary Examiner
Patent abstract
A system and method for investigating an issue may include defining a set of phrase categories; associating each of a set of recorded interactions with at least one phrase category; receiving a selection of a first time interval and a second time interval; selecting a reference phrase category; calculating, for at least some of the phrase categories in the set of phrase categories a correlation differential based on a trend of the phrase category and a trend of the reference phrase category and, if a correlation differential of a category is larger than a threshold then including the category in the reference category.
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