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The TechSee platform delivers interactive visual guidance to consumers’ mobile screens to help facilitate customer experience during product search, purchase, customer onboarding, unboxing, product usage and support, billing and troubleshooting.
Techsee, founded in 2015, has raised more than $23.5M in funding over from investors including Scale Venture Partners, Salesforce Ventures , Planven Investments , OurCrowd First, Innogy and Comdata Group. TechSee was selected as a “Cool Vendor” in Gartner’s May 2018 Cool Vendors in CRM Customer Support and Service Report.
TechSee is headquartered in Israel with offices in New York and Madrid.
TechSee was founded by CEO Eitan Cohen, COO Amir Yoffe, and Chief Scientist Prof. Gabby Sarusi.
TechSee’s patented technology applies deep learning computer vision proprietary algorithms to a massive dataset of visual tech issues. The platform recognizes devices and their parts and associates them with common issues and resolutions. TechSee then uses augmented reality to overlay device information on a smartphone screen, enabling visual and interactive guidance by locating and tracking objects. Continuous R&D has produced a Visual Tech Assistant for automated device recognition and issue resolution in self service or assisted service modes.
The technology is based on: Artificial intelligence, Augmented reality and Computer vision.
Enables Contact Center agents to easily diagnose issues transmitted via the customer’s smartphone camera, and provide visual and interactive real-time guidance using a decision support tool for automated recognition of devices and their issues.
Enables field technicians to consult with experts at HQ or in the field, using video and voice communication, to facilitate supervision and visual confirmations.
Enhances a self-service offering with a Visual Tech Assistant that delivers interactive visual guidance augmented on the customers’ smartphone screens, providing feedback and correcting them in a conversational manner.
TechSee’s visual customer engagement platform is implemented in contact centers in leading telecoms, consumer electronics, insurance and utility brands, including Vodafone, Samsung, Orange, Hitachi and Accenture.
