Pryon

Pryon is a company that offers an artificial intelligence platform (AI) for data reading, organization, and retrieval for enterprise clients. Pryon primarily serves companies developing applications such as automations, chatbots, customer service, search, and voice assistants.

Pryon's platform is split into three main components: the AI engine, the central portal, and deployment tools. The AI engine automatically performs natural language processing, automatic model generation, automatic tuning through unsupervised learning and no-code tuning, and automatic incorporation of all common business documents and web pages. The central portal can be accessed by users to create and maintain the collections of data needed for their applications.

In terms of deployment, the company offers connectors, integrations, and proprietary architecture. Pryon offers connectors for Box, Google Drive, SharePoint online, ZenDesk, and Internet/Intranet sites, with connections to other knowledge sources and enterprise applications being added regularly. Data migration is not required.

In addition, Pryon can be integrated into any existing application through the company's documented REST API. Pryon also provides pre-built end-user interfaces designed for the web and mobile applications.

Pryon's platform is equipped with the following features:

• Benefit assistant: The benefit assistant provides employees with access to specific benefits questions.
• Streaming data analysis: Streaming data analysis provides visibility into streaming message data that allows users to detect trends, rising issues, changes, and sentiment analysis.
• Safety assistant: The safety assistant provides safety managers with information enabling inspection, advisory, as well as situation and site management tasks.
• Researcher/analyst assistant: Pryon's AI can gather, organize, and present information from external sources.
• Knowledge graphing: Pryon's AI can be used to create a graph of all the entities and relationships in a company's system.
• On-board help: The on-board help feature enables users to ask for what they need with voice-activated aid. The query results are presented in the form of voice or visuals or a mixture of the two.
• Automated email responder: Pryon's AI reads customer requests and returns pre-approved relevant messages.
• Virtual expert: Employees can be provided with access to a virtual expert for specific topics.
• Onboarding assistant: The onboarding assistant allows newly hired employees to be onboarded by an assistant that can answer their questions.
• Cybersecurity assistant: The cybersecurity assistant aims to improve cyber safety by adding real-time answers to training.
• Self-service help: Pryon gives customers around-the-clock access to a customer service desk that can answer their queries.
• Request for proposal (RFP) assistant: RFP questions can be matched with suggested answers from a collection of previously completed proposals.
• Loan assistant: The loan assistant can be used to highlight and extract information from forms and applications automatically.

Pryon serves the automotive, technology, insurance, financial, healthcare, manufacturing, and telecom industries.

In the automotive industry, manufacturers can use Pryon to beyond hands-free access to phone, media, and navigation controls, and building voice assistant solutions that help owners with maintenance, manual content, and troubleshooting information.

In the insurance industry, agencies are using deep search to process paperwork faster and create process automations that help users fill out forms and reports.

In the financial sector, firms are building individualized deep search with machine comprehension so analysts can focus on the most important information without missing anything.

In healthcare, Pryon's virtual assistant can be applied as a a one-stop record-of-truth for administrative and clinical staff to get verified answers to questions without pausing their work or removing their personal protective equipment (PPE).

Pryon's virtual experts can be applied in manufacturing operations as a liaison between the most experienced employees and the co-workers who require training, making expertise more available and recording explanations for reuse.

Telecommunication companies use Pryon's AI platform for customer services. According to Pryon, over 80 percent of customers' questions can be answered with a Q&A bot.

On November 13, 2018, Pryon announced raising $4.5 million in seed funding from Greycroft (lead investor), Two Sigma Ventures, Tech Square Ventures, Sequoia Scout, Rise of the Rest, Good Growth Capital, Full Tilt Capital, Engage Ventures, and Carolina Angel Network. The company planned to use its seed funding to officially launch its augmented intelligence platform.

On June 11, 2019, Pryon announced raising $20 million in series A funding from Rise of the Rest (lead investor), Stanford University Venture Fund, Two Sigma Ventures, Plug and Play, Greycroft, Good Growth Capital, Engage Ventures, Digital Alpha Advisors, Breyer Capital, and BootstrapLabs. The company planned to use its series A funding to develop strategic partnerships, increase its Fortune 500 customers, and invest in the improvement of its augmented intelligence platform.