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Kommunicate offers customer communication software for customer support. The company creates customer experience tools for companies in the healthcare, e-commerce, education, and BFSI industries who want to implement or integrate customer support automation. Some of Kommunicate's customers include KPMG, Santander, HDFC, AMGEN, CSUB, and KION group.
With Kommunicate, users can make NLP-powered support bots and conversational workflows without code. The bots can qualify leads, schedule meetings, manage customer conversations, live chat, and others. Users are able to access user information, events, and AI-powered intent insights. There are different customization options for personalizing the chat, according to brand image and specific requirements.
FAQs and knowledge bases can be set up to let the customers help themselves. Users can also develop and customize their own help center using Kommunicate, before deploying it on their website. The Kompose bot can be used to answer queries by getting answers directly from the FAQs.
