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InteliWISE is self-described as a "Conversational Artificial Intelligence company." The solutions they offer include smart chatbots as well as omnichannel messaging and video communications software. Customers are able to create their own customized configurations, with full control over content, the AI-algorithm, and data privacy.
Through natural language processing , InteliWISE recognizes questions and intentions of users in order to supply them with relevant content from an automated FAQ section or to redirect them to a live chat with a customer service representative when necessary.
The InteliWISE AI-Chatbot is designed to be a smart addition for customer service, marketing, and eCommerce businesses. It's offered as a plugin for a website or online store that combines search with interactive live chat to engage with prospective customers and grow revenue fully autonomously. The company also offers a video chat product that allows for co-browsing and screen sharing so that agents can assist customers with complex problems and onboarding.
