Caller ID Reputation

Caller ID Reputation provides software tools and services for companies to manage flagged and blocked numbers and to avoid or overcome the numbers being tagged as "scam likely." The company is headquartered in Newport Beach, California and was founded by Joseph Alcaraz in 2018.

The company's customer base includes call centers, customer service organizations, telemarketing companies, international companies, and other small and large enterprises. The industries it serves include education, financial services, healthcare, insurance, non-profits, and utility providers. Since its inception, the company has identified nearly four million flagged numbers.

Increasing Contact Rates | Caller ID Reputation (August 2020)

Caller ID Reputation continuously monitors customer calling numbers across the major carriers, such as Verizon, T-Mobile, and AT&T, call blocking apps, and aggregator APIs to help companies maintain their phone numbers' reputations. Outbound numbers that show positive call health through longevity, high answer rates, and longer call duration builds trust with data aggregators and carriers.

Device Cloud

Caller ID Reputation® uses a propriety software solution called Device Cloud, which allows customers to see how calls appear on dozens of mobile devices with real phone numbers so customers can proactively catch any flagged numbers. Caller ID Reputation also provides real-time monitoring and reporting so their customers are notified as soon as possible if their number gets flagged as SPAM or "scam likely."

Caller ID Reputation® also provides a Call Tester service to test a phone number's attestation rating. As a STIR/Shaken compliance metric, customers can test outbound phone calls with a generated number from Caller ID Reputation's platform to see their current attestation level.

Caller ID Reputation® also offers remediation services. The company will proactively manage a customer's number inventory and file support tickets on their behalf to address issues with carriers.