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US Patent 11706337 Artificial intelligence assistant for customer service representatives

Patent 11706337 was granted and assigned to United Services Automobile Association on July, 2023 by the United States Patent and Trademark Office.

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Contents

Is a
Patent
Patent
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Patent attributes

Patent Applicant
United Services Automobile Association
United Services Automobile Association
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Current Assignee
United Services Automobile Association
United Services Automobile Association
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
117063370
Date of Patent
July 18, 2023
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Patent Application Number
170050640
Date Filed
August 27, 2020
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Patent Citations
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US Patent 8693644 Management system for using speech analytics to enhance agent compliance for debt collection calls
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US Patent 11024299 Privacy and intent-preserving redaction for text utterance data
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Patent Citations Received
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US Patent 12132863 Artificial intelligence assistance for customer service representatives
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US Patent 11907920 User interaction artificial intelligence chat engine for integration of automated machine generated responses
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US Patent 11941594 User interaction artificial intelligence chat engine for integration of automated machine generated responses
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Patent Primary Examiner
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Antim G Shah
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A communication session may be established between a customer device and a customer service representative device. An artificial intelligence assistant may access the communication session and receive an input. The artificial intelligence assistant may process in the input. The artificial intelligence assistant may determine one or more characteristics of the input. The artificial intelligence assistant may determine an output based on the characteristics of the input. The artificial intelligence assistant may communicate the determined output to the customer service representative.

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