US Patent 11706337 Artificial intelligence assistant for customer service representatives
Patent 11706337 was granted and assigned to United Services Automobile Association on July, 2023 by the United States Patent and Trademark Office.
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US Patent 11706337 Artificial intelligence assistant for customer service representatives
Article
A communication session may be established between a customer device and a customer service representative device. An artificial intelligence assistant may access the communication session and receive an input. The artificial intelligence assistant may process in the input. The artificial intelligence assistant may determine one or more characteristics of the input. The artificial intelligence assistant may determine an output based on the characteristics of the input. The artificial intelligence assistant may communicate the determined output to the customer service representative.
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Is a
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
117063370
Date of Patent
July 18, 2023
0Patent Application Number
170050640
Date Filed
August 27, 2020
0Patent Citations
Patent Primary Examiner
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