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US Patent 11508361 Sentiment aware voice user interface

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Is a
Patent
Patent

Patent attributes

Patent Applicant
Amazon
Amazon
Current Assignee
Amazon
Amazon
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent Number
11508361
Date of Patent
November 22, 2022
Patent Application Number
16889420
Date Filed
June 1, 2020
Patent Citations
‌
US Patent 11348601 Natural language understanding using voice characteristics
Patent Primary Examiner
‌
Daniel C Washburn
CPC Code
‌
G10L 15/22
‌
G10L 15/26
‌
G10L 2015/225
‌
G10L 2015/227
‌
G10L 15/1815
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G10L 15/00

Described herein is a system for responding to a frustrated user with a response determined based on spoken language understanding (SLU) processing of a user input. The system detects user frustration and responds to a repeated user input by confirming an action to be performed or presenting an alternative action, instead of performing the action responsive to the user input. The system also detects poor audio quality of the captured user input, and responds by requesting the user to repeat the user input. The system processes sentiment data and signal quality data to respond to user inputs.

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