Patent 10394853 was granted and assigned to Qualtrics on August, 2019 by the United States Patent and Trademark Office.
The present disclosure is directed toward systems and methods for providing a self-maintaining automated chat response generator. In particular, the systems and methods described herein analyze a corpus of digital content to identify content topics and generate a language model for categorizing a chat question. Additionally, the systems and methods described herein analyze a chat question to assign the chat question to a content topic based on keywords identified within the chat question. The systems and methods also generate a response to provide to the chat question.