SoundCommerce

SoundCommerce is the developer of an operations data platform intended to help brands and businesses make better decisions across merchandising, supply, fulfillment, delivery, and customer service. The company's platform allows consumer brands with advanced technology that tracks real-time operational events, profitability, and customer lifetime value to answer questions around cross-channel and direct-to-consumer success. The company's platform uses data science, a digital-native approach, and operating discipline grounded in unit economics.

The SoundCommerce platform unifies omnichannel data across systems, functions, partners, and geographies in order to help a business to improve marketing and operations performance, enhance analytics, and help those businesses improve the end customer experience.

The platform allows users to ingest and log data in order to gather real-time marketing and operations data, including tracking customers, sales, purchase orders, shipments, and inventory as events happen across systems and business functions. This gathers customer, order, PO, shipment, product, and inventory data from different platforms, cloud services, back-end systems, partners, and service providers through pre-built and open connectors.

The platform is further capable of taking the data, once ingested, and mapping it to build prescriptive and complete data models to reflect transactional systems, product catalogs, fulfillment centers, inventory across locations, sales and purchase order, and shipment flows. SoundCommerce also works to identify missing, incomplete, and incorrect information in order to help businesses improve the quality of their data.

The company's platform also allows users to query the raw data with real-time and predictive signals. This can help identify late orders, list product SKUs driving cancellations and returns, and segment high-value customers affected by inventory stock fluctuations. Further, with querying, users are given an embedded business intelligence solution that can offer out-of-the-box reports for executive, finance, merchandising, fulfillment operations, production, supply chain, and customer service teams with necessary insights.

The platform is capable of collecting data from a variety of integrations:

• Google Cloud Platform
• Snowflake
• Amazon Web Services
• Microsoft Azure
• Looker
• Google Data Studio
• Tableau
• MicroStrategy
• Microsoft Power BI
• Domo
• QlikView