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Doddle is a software company offering a white-labelled technology platform for click & collect, returns, and shipping for retailers, carriers, and postal operators that is headquartered in London, England and was founded in 2014 by Tim Robinson.
Notable customers using Doddle include: M&S, DW Sports, Morrisons, Perry, Asos, Amazon, and Aktiesport.
The company's platform allows shoppers to click & collect using a mobile applications that makes it possible to purchase products on the application and collect the item when they arrive in the store. According to the company's website 39% of customers collecting items in store will make additional purchases, 70% of shoppers using the platform use click & collect twice per month, and 34% of leading retailers in the United Kingdom have their ecommerce orders fulfilled through collection.
The Doddle platform gives shoppers the ability to make returns if they are not satisfied with their purchase. The platform is made to simplify the return process for both the customer and business by supporting the full return process on their mobile application including post-purchase communications, booking returns, and refunds.
The Doddle platforms gives customers the ability to receive products through next-day delivery services for their ecommerce orders. Enterprises are able to manage their inventories using Doddle to ensure they have their products in stock and available products are able to be pulled from stores closest to the customer to fulfil ecommerce orders quickly. Doddle offers a dedicated mobile application for staff that are involved with the picking and packing process of ecommerce orders. The Doddle applications also has an API for supporting integration with other enterprise software systems.
The Doddle platform helps enterprises with consumer fulfilment by managing customer returns and collections. The platform can help enterprises build customer journeys with major retailers, national posts, and international carriers to ensure quality customer experiences. Doddle offers training and support to ensure each of their enterprise customers are using the Doddle platform effectively for their business.
