DIT

DIT offers IT and marketing services for the German housing industry. The company's core product is its Tenant app for housing companies and property managers. The company also advises clients on the introduction and marketing of new digital technologies.

DIT products include the Tenant app and portal; the Owner app, which enables the digital management of third-party portfolios and WEG; and the reporting tool DIT Data, in which property owners can have an overview of their properties.

DIT's primary product, the Tenant app, allows tenants to take and send photos of damage on the property, categorize and describe the damage, and schedule repair dates.

The app delivers direct feedback from the tenant to repairmen, craftsmen, and caretakers to complete claims handling, and incorporates a star rating system for repair feedback. Immediate feedback and evaluation of craftsmen performance enables property managers to assess quality and scope of work.

The app also allows messaging between contact persons for all concerns, with links to individual query channels that can be integrated into ERP systems, such as telephone, email, and chat. Queries are automatically recorded and displayed to clerks with tickets, so tenants can suggest dates and accept or cancel appointments.

Concern creation can also be automated, with tenants providing required information after notifications appear in the message center. Digital signatures allow tenants to sign for all concerns in-app, with two-factor authentication via email or SMS forwarding to ERP systems in image format, upon request.

The app also allows tenants to settle operating cost statements, see all previous bills, and see consumption with smart metering, digital consumption, and additional optional categories.