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AskSid AI offers a conversational AI solution for retail that helps global retail brands and consumer product companies improve their P&L. Using machine learning techniques, the AI is first trained on the client’s business data (products, FAQs, orders etc) such that it can start answering consumer questions instantly – questions can be around product recommendations meeting the consumer’s specific need, questions to do about the product and about the brand or even questions that are transactional in nature related to past orders or delivery related. The end goal for users is accelerated conversions by simplifying the consumer’s shopping journey, cost savings for the retail brand by automating 60%-70% of the repetitive customer service queries and access to insights about consumers from the signals in the messages data.
