Good Jobs Institute is a non-profit organization that focuses on helping companies create better jobs. It was founded in 2016 by Zeynep Ton and was established through the cooperation of The Aspen Institute, MIT Sloan, and the Investors' Circle. Good Jobs Institute received funding from The Hitachi Foundation. It offers companies a way to develop better employment practices by utilizing Good Job Institute's assessments, workshops, and partnerships opportunities. The organization is headquartered in Cambridge, Massachusetts, United States.
Good Job Institute's current focus, as of May 2020, is on helping companies improve the job quality for frontline employees - such as those working in retail, restaurants, and hotels - to achieve long-term profitability. Through longitudinal research conducted by Zeynep Ton on several retail corporations, it was identified that employee turnover has a significant negative effect on a corporation's profitability. However, this impact can be lessened if the corporation has high process conformance, which can be defined as a process where supervisors ensure that employees are equipped with the necessary knowledge and skills to execute their jobs according to the applicable standard operating procedures (SOP). By doing this, when turnovers do occur, the training provided to the new employees based on the SOP would reduce the turnover's direct impact on the company's profit. This concept is one of the qualities that the Good Jobs Institute is advocating for in a working environment, alongside better pay and benefits as well as working schedule.