Product attributes
The Zoom AI companion is an artificially intelligent (AI) digital assistant designed to help with Zoom users' productivity and efficiency. The companion provides an AI assistant that utilizes natural language processing to help users draft emails, summarize meetings, and brainstorm ideas. Some features include suggesting relevant topics, phrases, sentences, and questions to help users through workflows. Zoom's AI Companion works across Zoom's platform, including in Meetings, Team Chat, Phone, Email, and Whiteboard. The Zoom AI Companion was previously known as Zoom IQ, which was originally introduced in June 2023, but it was renamed AI Companion with a new release in September 2023. The Zoom AI Companion is available for any paid subscribers of Zoom's original platform.
After being made publicly available, Zoom has noted the AI Companion will continue to be developed to add more features and capabilities to make it a more powerful AI assistant for users. The company has said the AI Companion uses proprietary large language models alongside third-party models, including Meta's Llama 2, models from Anthropic, and models from OpenAI.
Previous to the release of the Zoom AI Companion, the company faced some backlash after it reserved the right to train its AI on calls without user permission. However, following the backlash, Zoom updated its terms of service to ensure this would not be the case. Further, the company has noted it intends to continue its commitments to transparency and responsibility in handling users' data, noting the Zoom AI Companion temporarily stores meeting data for non-recorded meetings in order to provide the service and that data from users' interactions with the AI Companion may be accessed and used to maintain the service, troubleshoot issues, and provide user support.
