Product attributes
Naumen Service Desk is designed to automate the company’s IT service management and other processes, associated with rendering services. . You can use Naumen Service Desk to apply the concepts of service management to activities of your IT and other internal departments as well as take all advantages of the service management principles to provide services to your company’s customers.
Naumen Service Desk offers a wide range of tools to manage IT services with full support of 15 processes, guided by ITIL® v. 2011.
Naumen Service Desk is a leading Russian software solution for the ITSM automation with more than 350 implementation projects completed. Leadership of our solution was confirmed by an independent study of International Data Corporation (IDC), market intelligence company in 2011.
Naumen Service Desk is designed on the basis of ITIL® and ISO 20000 main requirements and enables you to use the best worldwide ITSM practices. It is equipped with engineering solutions, based on NAUMEN’s 10-year experience of implementing ITSM solutions in Russia and other CIS countries.
