Healthdirect Australia

Funded by the Australian Government and all state and territory governments excluding Queensland, Healthdirect provides a number of 24/7 health helplines to all Australians.

The Healthdirect website provides general health advice, a symptom checker which compares symptoms against clinical presentations, and a health directory which lists many primary, secondary and tertiary care services.

In February 2006, the Council of Australian Governments (COAG) signed a Heads of Agreement to establish the National Health Call Centre Network (NHCCN). The NHCCN commenced delivering services in July 2007, with its core service operating under a single national name, healthdirect Australia, and national phone number - 1800 022 222. In December 2012, the NHCCN changed its trading name to Healthdirect Australia, reflecting the organisation’s evolution from procuring and managing telephone triage services to offering multiple services with integrated telephone and online channels. This was followed in November 2015 by the change of the registered name to Healthdirect Australia Limited. After a review of after-hours primary health care in July 2015, Healthdirect Australia began to operate locally tailored after-hours services and new GP advice and support lines. Since March 2020, Healthidrect has been operating the National Coronavirus Helpline (NCH) providing telephone advice to the public. It has handled more than four million calls.