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List of call centre patents

Patents where

Current Assignee

Industry

Name	Description	Patent Applicant	Current Assignee	Patent Jurisdiction	Patent Number	Date of Patent
‌ US Patent 11943391 Method and apparatus for routing communications within a contact center	Patent 11943391 was granted and assigned to Talkdesk on March, 2024 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	11943391	March 26, 2024
‌ US Patent 11328205 Generating featureless service provider matches	Patent 11328205 was granted and assigned to Talkdesk on May, 2022 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	11328205	May 10, 2022
‌ US Patent 11392639 Method and apparatus for automatic speaker diarization	Patent 11392639 was granted and assigned to Uniphore on July, 2022 by the United States Patent and Trademark Office.	Uniphore	Uniphore	United States Patent and Trademark Office	11392639	July 19, 2022
‌ US Patent 11568859 Method and apparatus for extracting key information from conversational voice data	Patent 11568859 was granted and assigned to Uniphore on January, 2023 by the United States Patent and Trademark Office.	Uniphore	Uniphore	United States Patent and Trademark Office	11568859	January 31, 2023
‌ US Patent 10929796 Scheduling agents using skill group weights	Patent 10929796 was granted and assigned to Talkdesk on February, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10929796	February 23, 2021
‌ US Patent 11146681 Systems and methods for scheduling deferred queues	Patent 11146681 was granted and assigned to Talkdesk on October, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	11146681	October 12, 2021
‌ US Patent 11553085 Method and apparatus for predicting customer satisfaction from a conversation	Patent 11553085 was granted and assigned to Uniphore on January, 2023 by the United States Patent and Trademark Office.	Uniphore	Uniphore	United States Patent and Trademark Office	11553085	January 10, 2023
‌ US Patent 11551677 Method and apparatus for automatic categorization of calls in a call center environment	Patent 11551677 was granted and assigned to Uniphore on January, 2023 by the United States Patent and Trademark Office.	Uniphore	Uniphore	United States Patent and Trademark Office	11551677	January 10, 2023
‌ US Patent 11019209 System for accessing an active call bar for a graphically interactive voice response system	Patent 11019209 was granted and assigned to Talkdesk on May, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	11019209	May 25, 2021
‌ US Patent 11012567 System of graphical programming for an interactive voice response system	Patent 11012567 was granted and assigned to Talkdesk on May, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	11012567	May 18, 2021
‌ US Patent 11551705 Systems and methods for machine-generated avatars	Patent 11551705 was granted and assigned to True Image Interactive on January, 2023 by the United States Patent and Trademark Office.	True Image Interactive	True Image Interactive	United States Patent and Trademark Office	11551705	January 10, 2023
‌ US Patent 11438457 Method and apparatus for coaching call center agents			Uniphore	United States Patent and Trademark Office	11438457	September 6, 2022
‌ US Patent 10827071 System and method for SMS and email enabled automated agent assistance within a cloud-based contact center	Patent 10827071 was granted and assigned to Talkdesk on November, 2020 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10827071	November 3, 2020
‌ US Patent 10812655 Methods and systems for seamless outbound cold calls using virtual agents	Patent 10812655 was granted and assigned to Talkdesk on October, 2020 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10812655	October 20, 2020
‌ US Patent 10827069 Computerized system for geographically splitting traffic for a graphically interactive voice response system	Patent 10827069 was granted and assigned to Talkdesk on November, 2020 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10827069	November 3, 2020
‌ US Patent 10931823 Scheduling agents using skill group weights	Patent 10931823 was granted and assigned to Talkdesk on February, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10931823	February 23, 2021
‌ US Patent 10931824 Scheduling agents using skill group weights	Patent 10931824 was granted and assigned to Talkdesk on February, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10931824	February 23, 2021
‌ US Patent 10929795 Scheduling agents using skill group weights	Patent 10929795 was granted and assigned to Talkdesk on February, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10929795	February 23, 2021
‌ US Patent 11076049 Systems and methods for routing communications to agents based on attributes	Patent 11076049 was granted and assigned to Talkdesk on July, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	11076049	July 27, 2021
‌ US Patent 10887463 Method of using multi-dimensional presence model to manage call-center agent load	Patent 10887463 was granted and assigned to Talkdesk on January, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10887463	January 5, 2021
‌ US Patent 11184482 Inferring relationships between call information and CRM data objects	Patent 11184482 was granted and assigned to Talkdesk on November, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	11184482	November 23, 2021
‌ US Patent 10812658 Systems and methods for optimizing performance metrics for contact centers	Patent 10812658 was granted and assigned to Talkdesk on October, 2020 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10812658	October 20, 2020
‌ US Patent 10868914 Capacity manager for multi-dimensional presence model to manage call-center agent load	Patent 10868914 was granted and assigned to Talkdesk on December, 2020 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10868914	December 15, 2020
‌ US Patent 10944870 Customer experience options in a graphically interactive voice response system	Patent 10944870 was granted and assigned to Talkdesk on March, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10944870	March 9, 2021
‌ US Patent 11087766 System and method for dynamic speech recognition selection based on speech rate or business domain	Patent 11087766 was granted and assigned to Uniphore on August, 2021 by the United States Patent and Trademark Office.	Uniphore	Uniphore	United States Patent and Trademark Office	11087766	August 10, 2021

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