List of call centre patents

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Name	Description	Patent Applicant	Current Assignee	Patent Jurisdiction	Patent Number	Date of Patent

‌ US Patent 11328205 Generating featureless service provider matches	Patent 11328205 was granted and assigned to Talkdesk on May, 2022 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	11328205	May 10, 2022
‌ US Patent 11392639 Method and apparatus for automatic speaker diarization	Patent 11392639 was granted and assigned to Uniphore on July, 2022 by the United States Patent and Trademark Office.	Uniphore	Uniphore	United States Patent and Trademark Office	11392639	July 19, 2022
‌ US Patent 11568859 Method and apparatus for extracting key information from conversational voice data	Patent 11568859 was granted and assigned to Uniphore on January, 2023 by the United States Patent and Trademark Office.	Uniphore	Uniphore	United States Patent and Trademark Office	11568859	January 31, 2023
‌ US Patent 11553085 Method and apparatus for predicting customer satisfaction from a conversation	Patent 11553085 was granted and assigned to Uniphore on January, 2023 by the United States Patent and Trademark Office.	Uniphore	Uniphore	United States Patent and Trademark Office	11553085	January 10, 2023
‌ US Patent 11551677 Method and apparatus for automatic categorization of calls in a call center environment	Patent 11551677 was granted and assigned to Uniphore on January, 2023 by the United States Patent and Trademark Office.	Uniphore	Uniphore	United States Patent and Trademark Office	11551677	January 10, 2023
‌ US Patent 11551705 Systems and methods for machine-generated avatars	Patent 11551705 was granted and assigned to True Image Interactive on January, 2023 by the United States Patent and Trademark Office.	True Image Interactive	True Image Interactive	United States Patent and Trademark Office	11551705	January 10, 2023
‌ US Patent 11438457 Method and apparatus for coaching call center agents			Uniphore	United States Patent and Trademark Office	11438457	September 6, 2022
‌ US Patent 10827071 System and method for SMS and email enabled automated agent assistance within a cloud-based contact center	Patent 10827071 was granted and assigned to Talkdesk on November, 2020 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10827071	November 3, 2020
‌ US Patent 10812655 Methods and systems for seamless outbound cold calls using virtual agents	Patent 10812655 was granted and assigned to Talkdesk on October, 2020 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10812655	October 20, 2020
‌ US Patent 10929796 Scheduling agents using skill group weights	Patent 10929796 was granted and assigned to Talkdesk on February, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10929796	February 23, 2021
‌ US Patent 10827069 Computerized system for geographically splitting traffic for a graphically interactive voice response system	Patent 10827069 was granted and assigned to Talkdesk on November, 2020 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10827069	November 3, 2020
‌ US Patent 10868914 Capacity manager for multi-dimensional presence model to manage call-center agent load	Patent 10868914 was granted and assigned to Talkdesk on December, 2020 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10868914	December 15, 2020
‌ US Patent 10672417 Systems and methods for machine-generated avatars		True Image Interactive	True Image Interactive	United States Patent and Trademark Office	10672417	June 2, 2020
‌ US Patent 10824978 Systems and methods for optimizing performance metrics for contact centers		Talkdesk	Talkdesk	United States Patent and Trademark Office	10824978	November 3, 2020
‌ US Patent 10824979 Systems and methods for optimizing performance metrics for contact centers	Patent 10824979 was granted and assigned to Talkdesk on November, 2020 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10824979	November 3, 2020
‌ US Patent 10866794 Automatic application installation and integration at an enterprise level based on a single install request		Talkdesk	Talkdesk	United States Patent and Trademark Office	10866794	December 15, 2020
‌ US Patent 10812658 Systems and methods for optimizing performance metrics for contact centers	Patent 10812658 was granted and assigned to Talkdesk on October, 2020 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10812658	October 20, 2020
‌ US Patent 11076049 Systems and methods for routing communications to agents based on attributes	Patent 11076049 was granted and assigned to Talkdesk on July, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	11076049	July 27, 2021
‌ US Patent 10944870 Customer experience options in a graphically interactive voice response system	Patent 10944870 was granted and assigned to Talkdesk on March, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10944870	March 9, 2021
‌ US Patent 10827070 Systems and methods for optimizing performance metrics for contact centers	Patent 10827070 was granted and assigned to Talkdesk on November, 2020 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10827070	November 3, 2020
‌ US Patent 9691392 System and method for improved audio consistency	Patent 9691392 was granted and assigned to Uniphore on June, 2017 by the United States Patent and Trademark Office.	Uniphore	Uniphore	United States Patent and Trademark Office	9691392	June 27, 2017
‌ US Patent 10931823 Scheduling agents using skill group weights	Patent 10931823 was granted and assigned to Talkdesk on February, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10931823	February 23, 2021
‌ US Patent 10931826 Scheduling agents using skill group weights		Talkdesk	Talkdesk	United States Patent and Trademark Office	10931826	February 23, 2021
‌ US Patent 10897538 Artificial intelligence for a graphically interactive voice response system	Patent 10897538 was granted and assigned to Talkdesk on January, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10897538	January 19, 2021
‌ US Patent 10931824 Scheduling agents using skill group weights	Patent 10931824 was granted and assigned to Talkdesk on February, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10931824	February 23, 2021

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