Patent attributes
Methods, computer program products, and systems are presented. The method computer program products, and systems can include, for instance: obtaining during an interactive user support session user transmitted data including conversation content from a client computing device associated to the user; subjecting the user transmitted data to processing to provide feedback data associated to the conversation content obtained from the client computer device, wherein the feedback data indicates a level of satisfaction of the user, and wherein the processing includes subjecting content of the conversation content to natural language processing to return sentiment data of the user; examining data of the feedback data; performing selecting of a conversation strategy in dependence on the examining; and sending for presentment to the user returned conversation content in accordance with the certain conversation strategy.
