Is a
Patent attributes
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Kapil Chahal0
Hung Chiu Phillip Keung0
Jared Kane Kramer0
Jason Sun0
Polly Po Yee Lee0
Sheng Bi0
Tarun Agarwal0
Vikas Seshagiri Rao Bhardwaj0
...
Date of Patent
July 3, 2018
Patent Application Number
14974501
Date Filed
December 18, 2015
Patent Citations Received
...
Patent Primary Examiner
Patent abstract
Disclosed are various embodiments for an automated service agent. Natural language inputs are obtained from a client. The natural language inputs and other data are input to machine learning models to identify intents reflected in the natural language inputs. A state in a workflow is updated to reflect the identified intents. Responses may be communicated to the client to further progress in the workflow.
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