Captures the business value derived from investments in information technology components and systems. Generic IT business value categories include cost, revenue, and quality. IT business value is the organizational performance impacts of information technology at both the intermediate process level and the organization wide level, and comprising both efficiency impacts and competitive impacts (Melville et al., 2004 AU28: The in-text citation "Melville et al., 2004" is not in the reference list. Please correct the citation, add the reference to the list, or delete the citation. ).
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