List of virtual agent patents

Patents where

Current Assignee

Industry

Name	Description	Patent Applicant	Current Assignee	Patent Jurisdiction	Patent Number	Date of Patent
‌ US Patent 9223537 Conversation user interface	Patent 9223537 was granted and assigned to Next IT on December, 2015 by the United States Patent and Trademark Office.		Next IT	United States Patent and Trademark Office	9223537	December 29, 2015
‌ US Patent 9823811 Virtual assistant team identification	Patent 9823811 was granted and assigned to Next IT on November, 2017 by the United States Patent and Trademark Office.	Next IT	Next IT	United States Patent and Trademark Office	9823811	November 21, 2017
‌ US Patent 11257496 Method and apparatus for facilitating persona-based agent interactions with online visitors	Patent 11257496 was granted and assigned to [24]7.ai on February, 2022 by the United States Patent and Trademark Office.	[24]7.ai	[24]7.ai	United States Patent and Trademark Office	11257496	February 22, 2022
‌ US Patent 9536049 Conversational virtual healthcare assistant	Patent 9536049 was granted and assigned to Next IT on January, 2017 by the United States Patent and Trademark Office.		Next IT	United States Patent and Trademark Office	9536049	January 3, 2017
‌ US Patent 11328175 Method and apparatus for facilitating training of agents	Patent 11328175 was granted and assigned to [24]7.ai on May, 2022 by the United States Patent and Trademark Office.	[24]7.ai	[24]7.ai	United States Patent and Trademark Office	11328175	May 10, 2022
‌ US Patent 9830044 Virtual assistant team customization	Patent 9830044 was granted and assigned to Next IT on November, 2017 by the United States Patent and Trademark Office.	Next IT	Next IT	United States Patent and Trademark Office	9830044	November 28, 2017
‌ US Patent 11301870 Method and apparatus for facilitating turn-based interactions between agents and customers of an enterprise		[24]7.ai	[24]7.ai	United States Patent and Trademark Office	11301870	April 12, 2022
‌ US Patent 10417643 Method for personalizing customer interaction experiences by routing to customer interaction channels	Patent 10417643 was granted and assigned to [24]7.ai on September, 2019 by the United States Patent and Trademark Office.	[24]7.ai	[24]7.ai	United States Patent and Trademark Office	10417643	September 17, 2019
‌ US Patent 8943094 Apparatus, system, and method for natural language processing	Patent 8943094 was granted and assigned to Next IT on January, 2015 by the United States Patent and Trademark Office.		Next IT	United States Patent and Trademark Office	8943094	January 27, 2015
‌ US Patent 10923109 Method and apparatus for training of conversational agents	Patent 10923109 was granted and assigned to [24]7.ai on February, 2021 by the United States Patent and Trademark Office.	[24]7.ai	[24]7.ai	United States Patent and Trademark Office	10923109	February 16, 2021
‌ US Patent 10579834 Method and apparatus for facilitating customer intent prediction	Patent 10579834 was granted and assigned to [24]7.ai on March, 2020 by the United States Patent and Trademark Office.	[24]7.ai	[24]7.ai	United States Patent and Trademark Office	10579834	March 3, 2020
‌ US Patent 10977563 Predictive customer service environment	Patent 10977563 was granted and assigned to [24]7.ai on April, 2021 by the United States Patent and Trademark Office.	[24]7.ai	[24]7.ai	United States Patent and Trademark Office	10977563	April 13, 2021
‌ US Patent 11374925 Method and system for authenticating customers on call		[24]7.ai	[24]7.ai	United States Patent and Trademark Office	11374925	June 28, 2022
‌ US Patent 10552885 Systems and methods for acquiring structured inputs in customer interactions	Patent 10552885 was granted and assigned to [24]7.ai on February, 2020 by the United States Patent and Trademark Office.	[24]7.ai	[24]7.ai	United States Patent and Trademark Office	10552885	February 4, 2020
‌ US Patent 10089639 Method and apparatus for building a user profile, for personalization using interaction data, and for generating, identifying, and capturing user data across interactions using unique user identification	Patent 10089639 was granted and assigned to [24]7.ai on October, 2018 by the United States Patent and Trademark Office.	24/7 Customer	[24]7.ai	United States Patent and Trademark Office	10089639	October 2, 2018
‌ US Patent 9824188 Conversational virtual healthcare assistant	Patent 9824188 was granted and assigned to Next IT on November, 2017 by the United States Patent and Trademark Office.	Next IT	Next IT	United States Patent and Trademark Office	9824188	November 21, 2017
‌ US Patent 10482521 Intent prediction based recommendation system using data combined from multiple channels	Patent 10482521 was granted and assigned to [24]7.ai on November, 2019 by the United States Patent and Trademark Office.	[24]7.ai	[24]7.ai	United States Patent and Trademark Office	10482521	November 19, 2019
‌ US Patent 9672822 Interaction with a portion of a content item through a virtual assistant	Patent 9672822 was granted and assigned to Next IT on June, 2017 by the United States Patent and Trademark Office.	Next IT	Next IT	United States Patent and Trademark Office	9672822	June 6, 2017
‌ US Patent 10038786 Method and apparatus for improving goal-directed textual conversations between agents and customers	Patent 10038786 was granted and assigned to [24]7.ai on July, 2018 by the United States Patent and Trademark Office.	24/7 Customer	[24]7.ai	United States Patent and Trademark Office	10038786	July 31, 2018
‌ US Patent 11328322 Method and apparatus for provisioning optimized content to customers		[24]7.ai	[24]7.ai	United States Patent and Trademark Office	11328322	May 10, 2022
‌ US Patent 9552350 Virtual assistant conversations for ambiguous user input and goals	Patent 9552350 was granted and assigned to Next IT on January, 2017 by the United States Patent and Trademark Office.	Next IT	Next IT	United States Patent and Trademark Office	9552350	January 24, 2017
‌ US Patent 9183285 Data clustering system and methods	Patent 9183285 was granted and assigned to Next IT on November, 2015 by the United States Patent and Trademark Office.	Next IT	Next IT	United States Patent and Trademark Office	9183285	November 10, 2015
‌ US Patent 10153995 Method and apparatus for effecting web page access in a plurality of media applications	Patent 10153995 was granted and assigned to [24]7.ai on December, 2018 by the United States Patent and Trademark Office.	[24]7.ai	[24]7.ai	United States Patent and Trademark Office	10153995	December 11, 2018
‌ US Patent 10311377 Categorization of user interactions into predefined hierarchical categories	Patent 10311377 was granted and assigned to [24]7.ai on June, 2019 by the United States Patent and Trademark Office.	[24]7.ai	[24]7.ai	United States Patent and Trademark Office	10311377	June 4, 2019
‌ US Patent 7603705 Methods and systems for enforcing network and computer use policy	Patent 7603705 was granted and assigned to Next IT on October, 2009 by the United States Patent and Trademark Office.		Next IT	United States Patent and Trademark Office	7603705	October 13, 2009

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