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US Patent 10311377 Categorization of user interactions into predefined hierarchical categories

Patent 10311377 was granted and assigned to [24]7.ai on June, 2019 by the United States Patent and Trademark Office.

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Patent abstract

User interactions are categorized into predefined hierarchical categories by classifying user interactions, such as queries, during a user interaction session by labeling text data into predefined hierarchical categories, and building a scoring model. The scoring model is then executed on untagged user interaction data to classify the user interactions into either action-based or information-based interactions.

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