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List of help desk patents

Patents where

Current Assignee

Industry

Name	Description	Patent Applicant	Current Assignee	Patent Jurisdiction	Patent Number	Date of Patent
‌ US Patent 11503156 Handing off customer-support conversations between a human agent and a bot without requiring code changes	Patent 11503156 was granted and assigned to Zendesk on November, 2022 by the United States Patent and Trademark Office.	Zendesk	Zendesk	United States Patent and Trademark Office	11503156	November 15, 2022
‌ US Patent 11436610 Automatically clustering customer-support requests to form customer-support topics	Patent 11436610 was granted and assigned to Zendesk on September, 2022 by the United States Patent and Trademark Office.	Zendesk	Zendesk	United States Patent and Trademark Office	11436610	September 6, 2022
‌ US Patent 11496372 Providing fast trigger matching to support business rules that modify customer-support tickets	Patent 11496372 was granted and assigned to Zendesk on November, 2022 by the United States Patent and Trademark Office.	Zendesk	Zendesk	United States Patent and Trademark Office	11496372	November 8, 2022
‌ US Patent 11595523 Web widget that facilitates telephone calls with customer-support agents and other customer-support services		Zendesk	Zendesk	United States Patent and Trademark Office	11595523	February 28, 2023
‌ US Patent 11343379 Web widget that facilitates telephone calls with customer-support agents and other customer-support services		Zendesk	Zendesk	United States Patent and Trademark Office	11343379	May 24, 2022
‌ US Patent 11281627 Facilitating quick evaluation of trigger conditions for business rules that modify customer support tickets	Patent 11281627 was granted and assigned to Zendesk on March, 2022 by the United States Patent and Trademark Office.	Zendesk	Zendesk	United States Patent and Trademark Office	11281627	March 22, 2022
‌ US Patent 11397952 Semi-supervised, deep-learning approach for removing irrelevant sentences from text in a customer-support system	Patent 11397952 was granted and assigned to Zendesk on July, 2022 by the United States Patent and Trademark Office.	Zendesk	Zendesk	United States Patent and Trademark Office	11397952	July 26, 2022
‌ US Patent 9727561 Context- and activity-aware content selection	Patent 9727561 was granted and assigned to AnswerDash on August, 2017 by the United States Patent and Trademark Office.	AnswerDash	AnswerDash	United States Patent and Trademark Office	9727561	August 8, 2017
‌ US Patent 10447498 Facilitating communications between virtual private clouds hosted by different cloud providers	Patent 10447498 was granted and assigned to Zendesk on October, 2019 by the United States Patent and Trademark Office.	Zendesk	Zendesk	United States Patent and Trademark Office	10447498	October 15, 2019
‌ US Patent 9910931 Suggestive input systems, methods and applications for data rule creation	Patent 9910931 was granted and assigned to Zendesk on March, 2018 by the United States Patent and Trademark Office.	Zendesk	Zendesk	United States Patent and Trademark Office	9910931	March 6, 2018
‌ US Patent 11146512 Handing off customer-support conversations between a human agent and a bot without requiring code changes	Patent 11146512 was granted and assigned to Zendesk on October, 2021 by the United States Patent and Trademark Office.	Zendesk	Zendesk	United States Patent and Trademark Office	11146512	October 12, 2021
‌ US Patent 11070671 Middleware pipeline that provides access to external servers to facilitate customer-support conversations	Patent 11070671 was granted and assigned to Zendesk on July, 2021 by the United States Patent and Trademark Office.	Zendesk	Zendesk	United States Patent and Trademark Office	11070671	July 20, 2021
‌ US Patent 10348898 Techniques for customer relationship management	Patent 10348898 was granted and assigned to Zendesk on July, 2019 by the United States Patent and Trademark Office.	Zendesk	Zendesk	United States Patent and Trademark Office	10348898	July 9, 2019
‌ US Patent 8661049 Weight-based stemming for improving search quality	Patent 8661049 was granted and assigned to Zendesk on February, 2014 by the United States Patent and Trademark Office.		Zendesk	United States Patent and Trademark Office	8661049	February 25, 2014
‌ US Patent 10346482 Context- and activity-aware content selection	Patent 10346482 was granted and assigned to AnswerDash on July, 2019 by the United States Patent and Trademark Office.	AnswerDash	AnswerDash	United States Patent and Trademark Office	10346482	July 9, 2019
‌ US Patent 10992810 Web widget that facilitates telephone calls with customer-support agents and other customer-support services	Patent 10992810 was granted and assigned to Zendesk on April, 2021 by the United States Patent and Trademark Office.	Zendesk	Zendesk	United States Patent and Trademark Office	10992810	April 27, 2021
‌ US Patent 10311066 Identifying reasons for web site abandonment	Patent 10311066 was granted and assigned to AnswerDash on June, 2019 by the United States Patent and Trademark Office.	AnswerDash	AnswerDash	United States Patent and Trademark Office	10311066	June 4, 2019
‌ US Patent 10721331 Using an integration service to facilitate interactions between software systems		Zendesk	Zendesk	United States Patent and Trademark Office	10721331	July 21, 2020
‌ US Patent 11044090 Facilitating request authentication at a network edge device	Patent 11044090 was granted and assigned to Zendesk on June, 2021 by the United States Patent and Trademark Office.	Zendesk	Zendesk	United States Patent and Trademark Office	11044090	June 22, 2021
‌ US Patent 7350862 Belt guiding mechanism and child vehicle seat	Patent 7350862 was granted and assigned to CMI (company) on April, 2008 by the United States Patent and Trademark Office.		CMI (company)	United States Patent and Trademark Office	7350862	April 1, 2008
‌ US Patent 10154677 Pouring batching device for fat-containing substances, in particular for chocolate	Patent 10154677 was granted and assigned to Live-Tech on December, 2018 by the United States Patent and Trademark Office.	Live-Tech	Live-Tech	United States Patent and Trademark Office	10154677	December 18, 2018
‌ US Patent 10841190 Using an inverse cumulative histogram to efficiently analyze web service request latencies	Patent 10841190 was granted and assigned to Zendesk on November, 2020 by the United States Patent and Trademark Office.	Zendesk	Zendesk	United States Patent and Trademark Office	10841190	November 17, 2020
‌ US Patent 9172807 Techniques for customer relationship management	Patent 9172807 was granted and assigned to Zendesk on October, 2015 by the United States Patent and Trademark Office.		Zendesk	United States Patent and Trademark Office	9172807	October 27, 2015
‌ US Patent 10795987 Rate-limiting API calls for an account in a customer-relationship-management system based on predicted abusive behavior		Zendesk	Zendesk	United States Patent and Trademark Office	10795987	October 6, 2020
‌ US Patent 10412973 Injection molding system for a fat-containing product	Patent 10412973 was granted and assigned to Live-Tech on September, 2019 by the United States Patent and Trademark Office.	Live-Tech	Live-Tech	United States Patent and Trademark Office	10412973	September 17, 2019

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