List of Talkdesk patents

Patents where

Current Assignee

Name

Talkdesk

Name	Description	Patent Applicant	Current Assignee	Patent Jurisdiction	Patent Number	Date of Patent
‌ US Patent 11943391 Method and apparatus for routing communications within a contact center	Patent 11943391 was granted and assigned to Talkdesk on March, 2024 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	11943391	March 26, 2024
‌ US Patent 11328205 Generating featureless service provider matches	Patent 11328205 was granted and assigned to Talkdesk on May, 2022 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	11328205	May 10, 2022
‌ US Patent 10929796 Scheduling agents using skill group weights	Patent 10929796 was granted and assigned to Talkdesk on February, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10929796	February 23, 2021
‌ US Patent 11146681 Systems and methods for scheduling deferred queues	Patent 11146681 was granted and assigned to Talkdesk on October, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	11146681	October 12, 2021
‌ US Patent 11019209 System for accessing an active call bar for a graphically interactive voice response system	Patent 11019209 was granted and assigned to Talkdesk on May, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	11019209	May 25, 2021
‌ US Patent 11012567 System of graphical programming for an interactive voice response system	Patent 11012567 was granted and assigned to Talkdesk on May, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	11012567	May 18, 2021
‌ US Patent 10827071 System and method for SMS and email enabled automated agent assistance within a cloud-based contact center	Patent 10827071 was granted and assigned to Talkdesk on November, 2020 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10827071	November 3, 2020
‌ US Patent 10812655 Methods and systems for seamless outbound cold calls using virtual agents	Patent 10812655 was granted and assigned to Talkdesk on October, 2020 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10812655	October 20, 2020
‌ US Patent 10827069 Computerized system for geographically splitting traffic for a graphically interactive voice response system	Patent 10827069 was granted and assigned to Talkdesk on November, 2020 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10827069	November 3, 2020
‌ US Patent 10931823 Scheduling agents using skill group weights	Patent 10931823 was granted and assigned to Talkdesk on February, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10931823	February 23, 2021
‌ US Patent 10931824 Scheduling agents using skill group weights	Patent 10931824 was granted and assigned to Talkdesk on February, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10931824	February 23, 2021
‌ US Patent 10929795 Scheduling agents using skill group weights	Patent 10929795 was granted and assigned to Talkdesk on February, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10929795	February 23, 2021
‌ US Patent 11076049 Systems and methods for routing communications to agents based on attributes	Patent 11076049 was granted and assigned to Talkdesk on July, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	11076049	July 27, 2021
‌ US Patent 10887463 Method of using multi-dimensional presence model to manage call-center agent load	Patent 10887463 was granted and assigned to Talkdesk on January, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10887463	January 5, 2021
‌ US Patent 11184482 Inferring relationships between call information and CRM data objects	Patent 11184482 was granted and assigned to Talkdesk on November, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	11184482	November 23, 2021
‌ US Patent 10812658 Systems and methods for optimizing performance metrics for contact centers	Patent 10812658 was granted and assigned to Talkdesk on October, 2020 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10812658	October 20, 2020
‌ US Patent 10868914 Capacity manager for multi-dimensional presence model to manage call-center agent load	Patent 10868914 was granted and assigned to Talkdesk on December, 2020 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10868914	December 15, 2020
‌ US Patent 10944870 Customer experience options in a graphically interactive voice response system	Patent 10944870 was granted and assigned to Talkdesk on March, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10944870	March 9, 2021
‌ US Patent 11157856 Systems and methods for quality management system deployment	Patent 11157856 was granted and assigned to Talkdesk on October, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	11157856	October 26, 2021
‌ US Patent 10897538 Artificial intelligence for a graphically interactive voice response system	Patent 10897538 was granted and assigned to Talkdesk on January, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10897538	January 19, 2021
‌ US Patent 10824978 Systems and methods for optimizing performance metrics for contact centers		Talkdesk	Talkdesk	United States Patent and Trademark Office	10824978	November 3, 2020
‌ US Patent 10824979 Systems and methods for optimizing performance metrics for contact centers	Patent 10824979 was granted and assigned to Talkdesk on November, 2020 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10824979	November 3, 2020
‌ US Patent 10866794 Automatic application installation and integration at an enterprise level based on a single install request		Talkdesk	Talkdesk	United States Patent and Trademark Office	10866794	December 15, 2020
‌ US Patent 11201964 Monitoring and listening tools across omni-channel inputs in a graphically interactive voice response system	Patent 11201964 was granted and assigned to Talkdesk on December, 2021 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	11201964	December 14, 2021
‌ US Patent 10827070 Systems and methods for optimizing performance metrics for contact centers	Patent 10827070 was granted and assigned to Talkdesk on November, 2020 by the United States Patent and Trademark Office.	Talkdesk	Talkdesk	United States Patent and Trademark Office	10827070	November 3, 2020

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